Your Privacy Is Our Responsibility

Introduction and Scope of Application

tk716 is a safe and reliable online gaming platform operated for players in Bangladesh. We believe that privacy is a fundamental right, and protecting the personal information of our users is one of our highest priorities.

This privacy policy clearly defines the following:

• What types of personal information are collected when using the tk716 website and related services.
• The purpose for which that information is used.
• How information is stored, processed, and kept secure.
• The circumstances under which information may be shared with third parties.
• What rights users have over their own information.

This policy applies to all services, products, and digital platforms of tk716. When you create an account, carry out transactions, or receive customer support through our website, all terms of this policy apply automatically.

Information We Collect

2.1 Identity Information

During account registration and the subsequent verification process, we collect the following identity information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport information
• Current and permanent address
• Email address
• Mobile number

2.2 Financial Information

We collect payment-related information to process deposit and withdrawal transactions. This may include account numbers related to bKash, Nagad, Rocket, and bank transfers. Full payment card numbers or PIN codes are not stored in our system.

2.3 Technical Information

Some technical information is automatically collected when you use the platform:

• IP address
• Browser type and version
• Device type and operating system
• Session date, time, and duration
• Pages visited and links clicked

2.4 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and bonus usage details are stored on our platform. This information helps ensure responsible gaming and supports the delivery of relevant services.

How We Collect Information

tk716 collects user information through the following methods:

3.1 Information Provided Directly

When you create an account on our platform, fill out an identity verification form, request a deposit or withdrawal, or contact customer support — the information you provide at that time is collected directly.

3.2 Automatic Collection

When you access our website or use our services, certain information is automatically collected through cookies, log files, and similar technologies. This process is essential for improving site performance and ensuring security.

3.3 Information Received from Third Parties

We may lawfully receive relevant information from payment gateways and identity verification service providers. This process is carried out solely for the purpose of preventing fraud and ensuring security.

Purpose of Using Information

tk716 uses collected information only for specific and legitimate purposes. The main purposes for which we use information are described in detail below:

• Account Management: Information is used to create, verify, and properly manage your account at all times.
• Transaction Processing: To securely complete deposit and withdrawal requests via bKash, Nagad, Rocket, or bank transfer.
• Security Assurance: To prevent fraud, money laundering, and other unlawful activities.
• Legal Compliance: To comply with applicable laws and regulations and to provide necessary information to relevant authorities.
• Customer Support: To provide effective assistance through live chat and email and to resolve complaints.
• Responsible Gaming: To identify unusual gaming behaviour and intervene when necessary.
• Platform Improvement: To analyse user experience and improve the quality of services.
• Communication: To send promotional messages (subject to your consent), system updates, and urgent notifications.

Your information will not be used for any purpose beyond those listed above — however, if a new purpose arises in the future, this policy will be amended and you will be notified.

Information Storage and Security

5.1 Technical Security Measures

tk716 uses industry-standard security technology to protect your personal information. All data transfers are secured through SSL encryption. Sensitive data, including banking information, is stored in encrypted form and protected through access control systems.

5.2 Organisational Security Measures

Only authorised staff may access personal information for specific purposes. All staff work under strict confidentiality agreements and receive regular data protection training.

5.3 Retention Period

Your information will be retained for as long as it is necessary to fulfil the purposes described in this policy. Even after an account is closed, certain information may need to be kept for a specified period due to legal or regulatory obligations.

5.4 Response to a Data Breach

If a data security breach occurs for any reason and it affects your rights, we will notify you as soon as possible and take remedial action.

Sharing Information with Third Parties

tk716 does not sell or lease your personal information to any third party for commercial purposes. However, specific information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We engage trusted third parties for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technology services. These partners operate under strict confidentiality agreements and may use information only for the purpose of providing the specified service.

6.2 Legal Obligations

Information may be provided to relevant authorities in response to a court order, a lawful request from an investigating agency, or to fulfil a legal obligation. In such cases, we will provide only the minimum information necessary.

6.3 International Data Transfers

In some cases, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that the relevant country or organisation maintains adequate data protection standards.

Cookies and Tracking Technologies

tk716 uses cookies and similar technologies to ensure the proper functioning of its website.

7.1 Essential Cookies

These cookies are essential for the core functionality of the website — such as maintaining login sessions, security verification, and remembering user preferences. Without these cookies, the platform cannot function properly.

7.2 Analytical Cookies

These cookies are collected to analyse how users interact with our platform and to improve service quality. These cookies collect anonymous information.

7.3 Cookie Controls

You can reject or delete cookies by changing your browser settings. Please note, however, that disabling certain essential cookies may cause some features of the platform to not work properly.

Your Rights

As a tk716 user, you have a number of important rights over your own information:

• Right of Access: You have the right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: If there is any inaccuracy or incompleteness in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, subject to legal obligations and security requirements.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be temporarily suspended.
• Right to Object: You may object at any time to the use of your information for marketing purposes.
• Right to Data Portability: You have the right to receive the information you have provided in a structured, readable format.
• Right to Withdraw Consent: If you have given consent to the processing of your information for a specific purpose, you may withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will process your request within a reasonable timeframe.

Protection of Minors

tk716 strictly ensures that its services are only for persons aged 21 or above. We are highly vigilant and responsible regarding the protection of minors' information.

We do not knowingly collect personal information from any minor. If we receive reliable information that a user is under the age of 21, their account will be closed immediately and the associated information will be deleted.

If you believe that a minor has gained access to our platform, please contact us at [email protected].

Policy Changes

tk716 reserves the right to amend or update this privacy policy when necessary. Reasons for changes may include:

• Changes to applicable laws or regulations
• Addition of new features or technologies to our service
• Adoption of improved data protection methods
• Changes to the business structure

For any significant changes, we will post a notice on our platform and inform you via your registered email. Continued use of the platform after the changes will be considered as your consent to the revised policy.

The latest version of this policy will always be available on our website. You are advised to review this page regularly.

Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact the tk716 customer support team. We are available 24 hours a day, 7 days a week to assist you.

When making any data protection-related request, please contact us from your registered email address so that we can properly verify your identity.